Based on your answers to this test, which includes recommendations from the Centers for Disease Control & Prevention (CDC.gov), the American Dental Association (ADA.org) and practicing dentists, it is clear you are making special efforts to ensure a clean and sanitized dental practice during the COVID-19 crisis. We recommend you, as a respected health professional, for working to protect your patients, your team and your community.
- THE eASSIST TEAM

Dear patients and parents:

We were extremely excited to find out this past week that we are finally allowed to reopen for routine dental care once again. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. We cannot wait to see all of your smiling faces and wanted to let everyone know that we have added new and very diligent infection control protocols to address the difficulties that Covid-19 presents. Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. We want to inform everyone of the steps we are taking for our measured re-opening to make sure that we all stay healthy.

We are officially re-opening on Tuesday, May 26th. Until that date, we will be seeing anyone with any discomfort. We want to thank everyone for their patience while we all work through this to reschedule all previously cancelled appointments first. We will be calling all of our patients to prepare to get everyone back on a healthy track, and also please feel free to contact us at the office at 630-665-0650 or on our website www.westwillowdental.com to reschedule your appointments.

Our new protocols will be strict and we appreciate everyone’s patience while we implement our new updates.

Our Appointments:

We have started to reschedule appointments that were due back in March first, so that we can try to keep everyone on a similar track as before. We will be staggering the appointments 10 minutes apart to maximize social distancing to prevent unnecessary patient interactions. None of the appointments in our office will have the same start times until further notice.

Scheduled Visits:

When you arrive at our office, please stay in your vehicle and call our office at 630-665-0650 or text our office at 331-315-5707. We will then advise you when to enter our office. We are asking at this time that only the patient that is being treated enter our office. For our (very) young patients or anyone that needs assistance, please limit to only one parent/caregiver. No one else will be allowed inside until further notice.

Please arrive on time for your appointment. As we all try to work through this together for the benefit of everyone, we have arranged our appointments to be staggered for entry and exit with new flow patterns within the office. If you are late for your appointment, we may need to reschedule you to ensure that we maintain proper social distancing.

Please wear a mask or face covering when entering our office.

Your temperature will be taken immediately upon entering our office with a touch-less thermometer. A reading above 100.4 F or greater will require your appointment to be rescheduled from your car or once you get back home.

We will also be asking pre-screening questions upon rescheduling everyone’s appointments along with a simple questionnaire that will assess your contacts and well-being. Anyone indicating that they have been recently exposed to someone with Covid-19 or having signs and symptoms, will be asked to leave and not return to the office until the required self-quarantine requirement is fulfilled.

We will also be minimizing the use of our restroom. Please make an effort to use your restroom at home or office before your appointment.

Our Team and Family

We will be taking the temperature of everyone on our team upon arrival to the office, including the Doctor. Health screening questions will also be asked. The same rules apply to us as they do to you. Any team member that has a temperature at 100.4 F or higher will be sent home. Any team member that answers positive to the screening questions will also be required to go home.

All of our team members will be required to wear masks at all times while in the office. You may also notice that our team members will be wearing more PPE than what was previously “normal” to help further protect the patient and team members.

Social Friendliness

Please do not take this personally! We will be limiting any chat or conversations with you our beloved patients to the task at hand only. No chit-chat, but we will be happy to talk more fully over the phone if questions arise. This is to strictly comply with our social distancing efforts that we have implemented in the office. This will help us to stay on-time and allow us to effectively disinfect treatment rooms and front desk areas. Thank you for understanding.

Lastly

When you enter our office, you will notice that it may look a little more barren than before. This is to ensure to everyone that we can maintain the clean and healthy environment we need until this all passes.

We are extremely appreciative for every one of you and cannot wait to start seeing you again. Thank you for sticking with us through these uncertain times, and thank you for allowing us to try and protect everyone as best we can. Please feel free to reach out and call or text us with any questions. We love all of you and thank you very much!!

The Team at West Willow Family Dental